FAQs

ORDER

How do I place my order?

To place your order, follow these steps :

1.     Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size chart to find the correct size) and click on the ‘Add to cart’ button (you are eligible to add multiple products in your cart).

2.     ‘Shopping cart’, you can either choose to continue shopping or confirm the order.

3.     Once the Shopping cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

            Tees and other products will get delivered in 5-9 days.

How will I get confirmation that my Order is placed successfully?

             We'll send an email and SMS with your order information to confirm. Sit back, relax and wait for your awesome products to arrive.

I paid online for my order. The order was not successful but my money got deducted. What really happened to my money?

1.     Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

2.     For assistance you can write to us at care@teestory.in, we will be happy to help you out.

How should I check the status of my Order?

1.     If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your TeeStory.in account.

2.     Once your order is placed, we will send you confirmation of your order details over email and SMS. Again, once we dispatch your shipment you will be notified via SMS. In case of any unusual event which delays your order, you would receive a special update from our end.

3.    If you still have apprehensions, write to us at care@teestory.in, and your issue will be addressed. 


PAYMENTS

I made an online payment for my order. The order was not successful but my money got deducted. What really happened to my money?

1.     Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

2.     For assistance you can write to us at care@teestory.in, we will be happy to help you out.

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card or Wallet?

    Yes. We process 100% Secure payments using the best SSL certificate so you will be able to buy safely and securely. Also, we are using the most trusted payment gateways - PayU & PayTM. Buy with confidence.

Are there any hidden charges?

     There are absolutely no hidden charges.  You pay only the amount that you see in your order summary.


DELIVERY

What is the delivery time period?

5-9 days for tees and other products.

Who does the delivery?

We have tie-ups with reputed courier companies, so your orders will be delivered to your doorstep.

What happens when the delivery guy messes up?

All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition. If you have any complaints, shoot an email to us at care@teestory.in

Do you apply any shipping charges?

We offer FREE Shipping across India for all orders above Rs.450.


Account

What to do if I forgot my password?

      Just click on 'Forgot Password' option and we will send a reset password link to you on your email address registered with us.